Refund policy
Welcome to Shop Marie Antonette, your premier destination for exquisite home decor products that elevate your living spaces. As a purveyor of high-quality home goods, we are dedicated to ensuring your satisfaction. This Refund Policy outlines the terms and conditions under which refunds for home decor products will be processed. Please review this policy carefully before making a purchase.
1. Eligibility for Refund:
We extend refunds for home decor products under the following conditions:
- The product arrives defective, damaged, or incomplete.
- The product substantially deviates from the provided description on our website.
- The product fails to meet reasonable expectations.
2. Initiating a Refund Request:
To initiate a refund request, kindly contact our Customer Support within [12] days of receiving the product. You can reach us through email/phone number
support@marieantonette.shop
hq@marieantonette.shop
+1 708-232-6445
during our operational hours, which adhere to [9am -6pm CST]. When reaching out to us, please provide the following details:
- Order number
- Product name and description
- Reason for the refund request
- Clear visuals (photos or videos) demonstrating the issue with the product
3. Inspection and Verification:
Upon receiving your refund request, our team will meticulously review the furnished information and may solicit supplementary details or evidence to validate the claim. In specific cases, we may request you to return the product for further assessment. To ensure a smooth refund process, it is imperative that you meticulously adhere to our return instructions.
4. Return Procedure:
If returning the product is deemed necessary, we will furnish you with a Return Merchandise Authorization (RMA) number alongside comprehensive directives for packaging and sending the item back to us. The returned item should be securely encased in its original packaging, inclusive of all accessories, manuals, and components.
5. Types of Refunds:
a) Full Refund: If the product is ascertained to be defective, damaged, incomplete, or substantially different from the description, and an appropriate replacement is unattainable, you will be entitled to a full refund, encompassing the initial shipping expenses.
b) Partial Refund: On occasion, we may propose a partial refund if the product issue is resolvable through minor repairs, adjustments, or the replacement of specific components.
6. Refund Processing:
Subsequent to receiving the returned item and corroborating the issue, we will expedite the refund within [2-3] business days. The reimbursement will be conducted through the original payment method used for the purchase. Kindly bear in mind that the duration for the refund to reflect in your account may vary contingent on your bank or payment provider.
7. Non-Refundable Circumstances:
Refunds shall not be facilitated under the following scenarios:
- Usual wear and tear of the product.
- Damage arising from misuse, improper handling, or erroneous installation.
- Shifts in personal preferences subsequent to the purchase.
- Products returned sans an RMA number or in contravention of our return instructions.
8. Exclusions for our Lighting Products
- Installation and removal services are not included in the purchase price and are not eligible for refund.
- Any costs associated with the installation, removal, or any other related services are the sole responsibility of the customer.
Shop Marie Antonette Refund Policy for Lighting Products
At Shop Marie Antoinette, we are committed to providing our customers with high-quality lighting products that enhance their living spaces. We understand that sometimes situations arise where you may need to request a refund for your lighting purchase. This Refund Policy outlines the terms and conditions under which refunds for lighting products will be processed. Please read this policy carefully before making a purchase.
1. Eligibility for Refund: We offer refunds for lighting products under the following conditions:
- The product is defective or damaged upon arrival.
- The product differs significantly from the description provided on our website.
- The product is not functioning as intended and cannot be fixed through troubleshooting or technical support.
2. Refund Requests: To initiate a refund request, you must contact our Customer Support within [14 ] days after receiving the product. You can reach us via email. Please provide the following information when contacting us:
- Order number
- Product name
- Reason for the refund request
- Clear photos or videos showing the issue with the product
3. Inspection and Verification: Upon receiving your refund request, we will review the provided information and may request additional details or evidence to validate the claim. In some cases, we may ask you to return the product for further inspection. You must follow our return instructions precisely for your refund to be processed.
4. Return Process: If returning the product is required, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to package and send the item back to us. The returned item must be in its original packaging and include all accessories, manuals, and components.
5. Refund Types:
a) Full Refund: If the product is deemed defective, damaged, or significantly different from the description, and we are unable to provide a suitable replacement, you will be eligible for a full refund, including the original shipping cost.
b) Partial Refund: In some cases, we may offer a partial refund if the issue with the product can be rectified with minor repairs or adjustments.
6. Refund Processing: Once we receive the returned item and confirm the issue, we will process the refund within [2-3] business days. The refund will be issued using the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
7. Non-Refundable Situations: Refunds will not be provided under the following circumstances:
- Normal wear and tear of the product.
- Damage caused by misuse, mishandling, or improper installation.
- Changes in personal preferences after the purchase.
- Products returned without obtaining an RMA number or not following our return instructions.
8. Shipping Costs: If a return is required due to a product issue, we will provide a prepaid shipping label for the return. If you choose to return a product for reasons other than those covered by this policy, you will be responsible for the return shipping costs.
Contact Us:
For inquiries regarding our return and refund policy, or if you have any questions about a specific purchase, please don't hesitate to contact our customer service team at
To make a return, contact our customer service team at:
hq@marieantonette.shop
Post-Refund Responsibility:
After a refund has been processed,Shop Marie Antonette's responsibility for the product ceases. The following points outline the customer's understanding and agreement regarding this:
- Ownership Transfer: Upon refund approval, ownership of the product reverts back to Shop Marie Antonette. The customer relinquishes any rights, claims, or responsibilities related to the refunded item.
- Warranty and Support: Any warranties, guarantees, or support agreements associated with the product will be null and void once a refund has been issued.
- Returns and Exchanges: Subsequent returns, exchanges, or requests for support for the same product will not be accommodated, as the customer has received a refund and has effectively concluded their relationship with the item.
By making a purchase from Shop Marie Antonette you acknowledge and agree to the terms outlined in this return and refund policy.